Lifelong Repairs Program

Unfortunately, we won't be able to accept your beloved Kuwaii garments into our Lifelong Repairs Program from now until further notice.

Our team, while small, is incredibly passionate and driven. We have currently repaired over 500 garments as part of our repair program, a fact that we are incredibly proud of! But, right now, we have to hit the pause button on this program as we adapt to a transformative moment in our office.
For those of you with garments aged 6 months or older in need of some love, we recommend reaching out to My Perfect Fit, a local repair gem in Brunswick.

If you have a Kuwaii garment less than 6 months old, this will be covered under our warranty repair program. We will happily accept these repairs at any Kuwaii store, please just be mindful that we have a 4 - 6 week turn around for all repairs. Thank you for your understanding and support during this period of change. Stay tuned to our Instagram early in the new year when we plan to hopefully resume this program.

Kuwaii Secondhand pieces are not covered by our warranty repair program, but we are happy to repair them through our Lifetime Repair Program.

For more information, you can email contact@kuwaii.com.au or speak to our staff in any store.

Number of garments repaired so far: 538 and counting

Number of pairs of shoes repaired: 267 and counting

Clothing Repairs
- Currently Paused

We can assist customers with stained, ripped or torn Kuwaii garments. We can replace damaged panels, invisibly mend tears, replace zips and buttons and sew up seams. You can also pop into any of our stores to collect a spare button for your favourite well-loved Kuwaii item.

You can email or call our customer service team or visit a store for more info.

We also recommend you develop a relationship with your trusted local tailor or seamstress — please see our recommendations on our Wear, Care, Repair: Caring for your Kuwaii Clothing page

Shoe repairs

Our in-house repair program for your Kuwaii shoes includes the following:

• Re-stitch
• Re-glue
• Replace pink or natural gum

For more detailed repairs, we recommend you visit your trusted cobbler — please see our recommendations on our Wear, Care, Repair: Caring for your Kuwaii Footwear page.

Please ensure that any item brought in for repair is freshly cleaned.

Due to Health and Safety guidelines and out of respect for our repairers, we can’t accept any soiled or dirty items.
 If a garment is deemed unclean by our team, we’ll charge a $50 fee for any items that require cleaning. Please make sure any shoes are deodorised and cleaned before bringing them in.

Simply bring your items into any Kuwaii store or contact us to arrange repairs.