Here are some of the ways that our amazing team is here to help you!


For immediate assistance, the quickest option is to call us!
Our friendly team are available 9am-5pm Monday – Saturday, on (03) 9384 2528.

For any enquires about an order you’ve already placed, or are if you’re wondering about a pre-order arrival date:
Please email online@kuwaii.com.au.

For any general enquiries about our stores, policies & products, we’ll endeavour to get back to you via email within 24 hours:
Please email contact@kuwaii.com.au.

Virtual Styling Sessions – for the ultimate in product or styling advise:
We’re offering our one-on-one Virtual Stying Sessions via Zoom, and there’s more on them below. Book a time via contact@kuwaii.com.au or by calling (03) 9384 2528.

For after hours assistance or a quick question:
DM us at @kuwaii on Instagram

For a detailed clothing size breakdown, including how to measure yourself:
View the size guide here.

For any press enquiries:
Please email Julia at press@kuwaii.com.au

For any wholesale enquiries:
Please email Jade at wholesale@kuwaii.com.au


Brunswick Store

37-39 Glenlyon Road
Brunswick, Victoria 3056
Melbourne, Australia

Phone

+61 3 9380 5731

Due to COVID-19, our Brunswick store is now temporarily closed until further notice.


Cathedral Arcade, CBD

Shop 7-8 Cathedral Arcade
37 Swanston Street
Melbourne, Victoria 3056
Australia

Phone

+61 3 9639 4942

Due to COVID-19, our City store is now temporarily closed until further notice.


Fitzroy Store

291 Smith Street
Fitzroy, Victoria 3065
Australia

Phone

+61 3 9384 2528

Due to COVID-19, our Fitzroy store is now temporarily closed until further notice.


Contactless Click & Collect

89 Holmes St
Brunswick, Victoria 3056
Australia

Phone

+61 3 9417 1586

Monday – Friday
9am – 5pm
Saturday
10am – 5pm

Virtual Styling Sessions

We’re taking appointments for our Virtual Styling sessions Monday – Saturday, between 11am and 4pm.
Each appointment takes between half an hour to one hour depending on your needs.

Please email contact@kuwaii.com.au with your name & email address, and we will take it from there – organising a time and date that suits you, as well as sending through a brief questionnaire to learn more about what styles you’re interested in.

FAQ

What styles will be available?
We will have our full range of classic and seasonal styles available to show to you, and anything currently in stock will be able to be ordered during your session with us.
For any styles yet to arrive, we will send you through a detailed email with its drop date, and give you a courtesy follow up call once it has arrived.

How do I place my order during the sessions?
Once you have decided on your order, our helpful staff member will firstly confirm your order details – including full name, address, contact number & payment details – before placing the order on your behalf through our online store.
Your purchase will then be promptly dispatched or organised for Click & Collect, depending on your preference.

We can’t wait to guide you through the collection!