The Kuwaii VIP Club — Terms & Conditions – Kuwaii

Kuwaii is a brand built on values.
In everything we do, we try to be sustainable, honest, fair and kind – principles that have a real impact on the way we make our clothes, the people we work with, and how we run our business.
A big part of this is giving back to our customers, and we hope that our new VIP program will make you feel even more a part of the Kuwaii community.
Thank you for continuing to trust us, for supporting us, and for helping us build our business over the years so we can continue to produce clothing and footwear that is an alternative to mass produced fashion.

The Kuwaii VIP Club Terms & Conditions

*We are pleased to offer our VIPs a life-long discount of 10% that can be redeemed both online and in store on any piece of Kuwaii clothing and footwear.

*Your VIP discount applies to full price items only, and does not apply on sale items, or at sample sales.

*When becoming a VIP, the $650 qualifying spend – or $1000 monthly spend – must be on full price items. During sale periods, our single transactional spend increases to $850, and our monthly spend increases to $1150.

*Unfortunately gift card redemptions don’t count toward become a VIP in a single transaction, unless the monetary amount is over $650. However, you will still be able to become a VIP through our special $1000 monthly spend offer.

*To qualify to become a part of our special Kuwaii VIP club when placing a layby, you will need to pay a minimum deposit of $650 in one transaction, or pay off $1000 of the layby within a one month period.

*Your special VIP code will take one week to process from when you first join our VIP club.

*Any orders placed online using your special VIP code are subject to our regular terms. Read more about our online returns and exchanges policy here.

*Any refunds processed for a qualifying order online unfortunately won’t be able to keep their new VIP title – however we can instead process online credit if you would like to keep your special VIP status.

*VIP discounts aren’t transferrable for shopping in-store or online with us. As a VIP status is something we consider to be very special – please don’t share your VIP discounts or privileges.

*Our special VIP online shopping code is linked back to each member’s email address. Please use the email address we have listed with your details to shop with us online, or let our store girls know if you would like your email updated.

*Your special seasonal reward $100 voucher is valid on any beautiful piece of full price Kuwaii clothing or footwear, and for a period of one month. Our seasons are calculated between December – May, and June – November.

VIP Sale Events

*Any piece of Kuwaii clothing, footwear or accessories bought over a special VIP sale event unfortunately isn’t able to be returned for store credit. We can however offer you a 7 day exchange period for any other beautiful piece in store.
*Laybys made over a special VIP sale event need to be paid off within 3 weeks of original purchase, with a 50% deposit taken by our store girls at the time.

Please note these terms & conditions are subject to change periodically.