Online orders are sent during business hours between Monday and Fridays.
Purchases made on weekends and public holidays will be processed on the next business day.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address, order or payment verification.
Make sure to double check your billing and shipping address when placing an order.
Prices displayed on the website are inclusive of Australian Goods and Services Tax (GST)
Kuwaii offers free postage on all exchanges.
We recommend all orders from now until Christmas select Express Post or Click & Collect at checkout, for the greatest chance of arriving before December 25th.
December Public Holidays
Our Online store will be closed between 25th – 28th of December in line with public holidays, reopening the 29th of December.
Please be patient if you place an order with us from 1pm on the 24th December, as these orders will begin to be posted from the 29th.
Thank you for your understanding.
Click and Collect
We offer click & collect on all orders from our Brunswick studio. Click here for more information.
Shipping During Sale Periods
Please note that due to the number of orders we receive during sale periods, your order may take an additional 2 – 4 business days to be processed. Please contact firstname.lastname@example.org if your order is urgent.
Shipping: Domestic Orders
Kuwaii uses Australia Post e-Parcel service for domestic delivery, and offers free shipping on all domestic orders.
– Express postage is available for an additional $5
– Signature on delivery is available for an additional $3
Please see the chart below for shipping options & timeframes.
|Domestic Australia orders $100 and under||Australia Post e-parcel||$10||1-4 Business Days|
|Domestic Australia orders over $100||Australia Post e-parcel||Free||1-4 Business Days|
Shipping: New Zealand Orders
During COVID-19, we are happy to offer free shipping for New Zealand order over $80.
Kuwaii uses Australia Post Air Mail Track and Pack service for New Zealand delivery. There is a $20 AUD flat rate for New Zealand orders. If insurance is required, please contact us directly for a quote and note that extra charges will apply. The customer must be responsible for any import duties or taxes applicable on the parcel.
|New Zealand orders $100 and under||Australia PostAir Mail Track & Pack||$20||2-5 Business Days|
|New Zealand orders over $100||Australia PostAir Mail Track & Pack||FREE||2-5 Business Days|
Shipping: International Orders
Kuwaii uses Australia Post Air Mail Track and Pack service for international delivery. There is a $35 AUD flat rate for international orders. If insurance is required, please contact us directly for a quote and note that extra charges will apply. The customer must be responsible for any import duties or taxes applicable on the international parcel.
|International||Australia PostAir Mail Track & Pack||$35||3-10 Business Days|
Tracking Your Order
Upon the completion of your order, you will receive a shipping confirmation email, outlining the details of your order. This message will include a tracking number with information on how to track your parcel through the Australia Post website.