Online orders are sent during business hours between Monday and Fridays.
Purchases made on weekends and public holidays will be processed on the next business day.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address, order or payment verification.
Make sure to double check your billing and shipping address when placing an order.
Prices displayed on the website are inclusive of Australian Goods and Services Tax (GST)
Kuwaii offers free postage on all exchanges.

Updates to Delivery Timelines During COVID-19

Dispatch
We are still posting orders safely from our Head Office, while our team follow the strictest hygiene and safety policies in line with the World Health Organisation advice.
Due to the current Stage 4 restrictions in Melbourne, your order may take up to three days to process in our Online Office as we are working on a skeleton staff. We thank you for your patience and support during this time!

Postage via Australia Post
Australia Post is still delivering during the pandemic, however they have had to adjust their practices and delivery timelines to meet their own safety standards and reduced domestic flights, and because of this they are experiencing delivery delays across their network.
Australia Post is advising that any deliveries within Victoria will now experience up to a three day delay, in addition to the regular postage timeframe.
We thank you for your patience for the arrival of your order in the post — it may take up to one additional week than usual.

Australia Post have added in a new customer notification to keep you updated with your order, so once your order has been picked up by them from our Head Office, you will receive an update saying “We’ve got your delivery details”. This is now the first notification sent to all customers.
They have also updated the “It’s on its way” notification to include information about delivery delays and refer customers to find out more detail on our website.

Please note that Express Postage is still available on our website, however parcels may not be delivered the next business day every time.

We thank you for your patience and understanding during this ever changing time.

Click and Collect

We offer click & collect on all orders from our Brunswick studio. Click here for more information. 

Shipping During Sale Periods
Please note that due to the number of orders we receive during sale periods, your order may take an additional 2 – 4 business days to be processed. Please contact online@kuwaii.com.au if your order is urgent.

Shipping: Domestic Orders
Kuwaii uses Australia Post e-Parcel service for domestic delivery, and offers free shipping on all domestic orders.
– Express postage is available for an additional $5
– Signature on delivery is available for an additional $3
Please see the chart below for shipping options & timeframes.

Destination Shipping Service Cost Delivered
Domestic Australia orders $50 and under Australia Post e-parcel $10 1-4 Business Days
Domestic Australia orders over $50 Australia Post e-parcel Free 1-4 Business Days


Shipping: New Zealand Orders

During COVID-19, we are happy to offer free shipping for New Zealand order over $80.

Kuwaii uses Australia Post Air Mail Track and Pack service for New Zealand delivery. There is a $20 AUD flat rate for New Zealand orders. If insurance is required, please contact us directly for a quote and note that extra charges will apply. The customer must be responsible for any import duties or taxes applicable on the parcel.

Destination Shipping Service Cost Delivered
New Zealand orders $80 and under Australia PostAir Mail Track & Pack $20 2-5 Business Days
New Zealand orders over $80 Australia PostAir Mail Track & Pack FREE 2-5 Business Days


Shipping: International Orders

Kuwaii uses Australia Post Air Mail Track and Pack service for international delivery. There is a $35 AUD flat rate for international orders. If insurance is required, please contact us directly for a quote and note that extra charges will apply. The customer must be responsible for any import duties or taxes applicable on the international parcel.

Destination Shipping Service Cost Delivered
International Australia PostAir Mail Track & Pack $35 3-10 Business Days


Tracking Your Order

Upon the completion of your order, you will receive a shipping confirmation email, outlining the details of your order. This message will include a tracking number with information on how to track your parcel through the Australia Post website.