Online orders are sent during business hours between Monday and Fridays.
Purchases made on weekends and public holidays will be processed on the next business day.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address, order or payment verification.
Make sure to double check your billing and shipping address when placing an order.
Prices displayed on the website are inclusive of Australian Goods and Services Tax (GST)
Kuwaii offers free postage on all exchanges.

Christmas Post Cut-Off Dates
To ensure your order arrives safely before Christmas, please note the below cut-off dates for domestic postage:
Standard Post – Thursday the 10th December
Express Post – Thursday the 17th December

Click and Collect
We offer click & collect on all orders from our Brunswick studio. Click here for more information. 

Shipping During Sale Periods
Please note that due to the number of orders we receive during sale periods, your order may take an additional 2 – 4 business days to be processed. Please contact online@kuwaii.com.au if your order is urgent.

Shipping: Domestic Orders
Kuwaii uses Australia Post e-Parcel service for domestic delivery, and offers free shipping on all domestic orders.
– Express postage is available for an additional $5
– Signature on delivery is available for an additional $3
Please see the chart below for shipping options & timeframes.

Destination Shipping Service Cost Delivered
Domestic Australia orders $100 and under Australia Post e-parcel $10 1-4 Business Days
Domestic Australia orders over $100 Australia Post e-parcel Free 1-4 Business Days


Shipping: New Zealand Orders

During COVID-19, we are happy to offer free shipping for New Zealand order over $80.

Kuwaii uses Australia Post Air Mail Track and Pack service for New Zealand delivery. There is a $20 AUD flat rate for New Zealand orders. If insurance is required, please contact us directly for a quote and note that extra charges will apply. The customer must be responsible for any import duties or taxes applicable on the parcel.

Destination Shipping Service Cost Delivered
New Zealand orders $100 and under Australia PostAir Mail Track & Pack $20 2-5 Business Days
New Zealand orders over $100 Australia PostAir Mail Track & Pack FREE 2-5 Business Days


Shipping: International Orders

Kuwaii uses Australia Post Air Mail Track and Pack service for international delivery. There is a $35 AUD flat rate for international orders. If insurance is required, please contact us directly for a quote and note that extra charges will apply. The customer must be responsible for any import duties or taxes applicable on the international parcel.

Destination Shipping Service Cost Delivered
International Australia PostAir Mail Track & Pack $35 3-10 Business Days


Tracking Your Order

Upon the completion of your order, you will receive a shipping confirmation email, outlining the details of your order. This message will include a tracking number with information on how to track your parcel through the Australia Post website.