How We Can Help You – Kuwaii

Here are some of the ways that our amazing team is here to help you!

For immediate assistance, the quickest option is to call us!
Our friendly team are available 9am-5pm Monday – Friday, and 10am-5pm Saturday, on (03) 9384 2528.

For any enquires about an order you’ve already placed, or are if you’re wondering about a pre-order arrival date:
Please email

For any general enquiries about our stores, policies & products, we’ll endeavour to get back to you via email within 24 hours:
Please email

Virtual Styling Sessions – for the ultimate in product or styling advise:
We’re offering our one-on-one Virtual Stying Sessions via Zoom, and there’s more on them below. Book a time via or by calling (03) 9384 2528.

For after hours assistance or a quick question:
DM us at @kuwaii on Instagram

For a detailed clothing size breakdown, including how to measure yourself:
View the size guide here.

Introducing Our Virtual Styling Sessions

As Melbourne’s lockdown continues, and we adjust to our new normal, we proudly bring you our new Virtual Styling Sessions.

We’re offering a free of charge, one-on-one shopping experience via Zoom, where our amazing and helpful team will guide you through our new summer range – sizing, fit, styling – with a focus on building a sustainable capsule wardrobe and choosing pieces that you will love and treasure.

We offer these sessions to be done either one-on-one, or we also invite you to bring along a member of your household, lockdown ‘bubble’, or via a group Zoom with friends.

Book A Session With Us

We’re taking appointments for our Virtual Styling sessions Monday – Saturday, between 11am and 4pm.
Each appointment takes between half an hour to one hour depending on your needs.

Please email with your name & email address, and we will take it from there – organising a time and date that suits you, as well as sending through a brief questionnaire to learn more about what styles you’re interested in.


What styles will be available?
We will have our full range of classic and seasonal styles available to show to you, and anything currently in stock will be able to be ordered during your session with us.
For any styles yet to arrive, we will send you through a detailed email with its drop date, and give you a courtesy follow up call once it has arrived.

How do I place my order during the sessions?
Once you have decided on your order, our helpful staff member will firstly confirm your order details – including full name, address, contact number & payment details – before placing the order on your behalf through our online store.
Your purchase will then be promptly dispatched or organised for Click & Collect, depending on your preference.

We can’t wait to guide you through the collection!