Dear Kuwaii Customers,
As our beloved state of Victoria faces a challenging time, myself and each member of the Kuwaii team is wishing our customers all the very best, and we hope that this finds yourself and your loved ones well. As we re-enter our second round of lockdowns we are busily staying abreast of the rapidly changing situation with the very best interest of our team, customers and community at heart. Our stores are now temporarily closed. We will be updating our policies as we go, and as the situation evolves. We will be closely following the advice from the most trusted sources, so our hours may be liable to change, please check in with us. You can find more information on all that here.
I also wanted to reach out to share steps that we are taking to protect you, our staff and our community, and to share a bit about the changes we are making to allow us to stay connected to our community throughout this difficult time. We wish you all the very best in facing this new challenge, and, as always stay safe.
1. Our stores are now closed, but you can shop our entire collection online at the click of a button.
Our knowledgable customer service team are here to help with sizing, send through measurements and styling advice at email@example.com, or by phone on (03) 9384 2528, Monday to Friday 10am – 4pm.
2. Free shipping over $50 & free returns.
We are offering free shipping on all orders over $50 Australia wide, and to make online shopping as stress-free as possible for you, we’re also offering free returns on all full price orders. Simply email us at firstname.lastname@example.org if you need to return an order, and we will refund the cost of your postage.
3. We’re also extending our online return policy.
With all the uncertainty at the moment, we understand it might take you a little longer to return your order to us. So, we’re also extending our online return policy to a period of 14 days – and you can return for a refund, exchange or credit note anything that wasn’t right. Please note that all returns undergo a 24 hour quarantine on arrival back to us before being processed.
4. Click & Collect!
In line with the Stage 4 restrictions, we are happy to offer a safe, contactless click & collect service to all local customers within a 5km radius, from our Brunswick office.
5. Share with us!
Please use new hashtag #KUWAIIATHOME to stay connected with us. We love our customers and seeing your beautiful faces always brightens our day!
I would personally like to extend my gracious thanks to the network of Kuwaii customers on the frontline against COVID-19 (and we know there are many!). Thank you for your selfless and tireless work on the coalface at this most difficult time.
Let’s all stay safe and get through this together. Thank you so much for your support,
Kristy and the Kuwaii team xo