We want you to get as much wear out of your shoes as possible, so we offer a maintenance, renovation and repair service. What this means is that we are able to send your footwear for repair to the factory where they are made, which is an amazingly unique service we offer. Our makers have the exact same materials that your original shoe is made from (for example our trademark Kuwaii pink gum!) so that you will get the best possible result on your beloved shoe.
We would first like to talk to you about maintenance, before we begin talking about repair. Because all well-made footwear needs to be maintained to keep them at their best. No matter the shoe, or how expensive it is, a shoe is not invincible, so we can’t talk enough about maintaining your precious pair of Kuwaii shoes. Think of it like a car. You can purchase the very best car that money can buy, but you still need to take it in for its regular service every year. The same with your shoes. We are all about continuing the useful life of Kuwaii items, so the better your shoes are maintained, the longer they will last you, and the more they will thank you for it – like the saying goes “take care of your shoes and they will take care of you”!
For shoes that require repairs, the earlier that you can bring your shoes in for repair, the best chance we will have of bringing them back to life. We do see some heavily worn shoes come back for repair, and sometimes by this stage it is too late for us to be able to work our magic.
Once you’ve decided that your shoes need maintenance or repair, please bring them into our Brunswick store or email us at firstname.lastname@example.org. We’ll assess your shoes and talk you through the options and prices to bring your favourite footwear back to life.
Due to Health and Safety guidelines we cannot take any dirty or odorous shoes for repair. Please ensure your shoes are deodorised and cleaned properly before bringing them for repair, our staff may not accept any unclean shoes into our repair program. Our footwear repairs can take up to 4-6 weeks. View our footwear maintenance price list here
We are always happy to give further information about our repair policies, so please feel free to get in touch with us if you have any questions at email@example.com
We value our customers and the integrity of our products, and are happy to offer a six-month warranty on any manufacturing faults or defects. In the rare case that a manufacturing fault arises, we will repair your shoes free of charge. However, this will not apply if the damage is caused by overwear or overuse – we expect our customers to care for their shoes with the same careful attention we give to their design and manufacture.
We are always happy to give further information about our warranty and repair policies, so please feel free to get in touch with us if you have any questions on firstname.lastname@example.org.