We want you to get as much wear out of your shoes as possible, so we are proud to offer an in-house repair service. Due to changes with our manufacturer’s circumstances, we are no longer able to provide the full-service repair program that we used to, however, don’t fret, as we can still facilitate basic repairs to your pair of beloved Kuwaii shoes.
Due to Health and Safety guidelines we cannot take any dirty or odorous shoes for repair. Please ensure your shoes are deodorised and cleaned properly before bringing them for repair, our staff will not accept any unclean shoes into our repair program. Our footwear repairs can take up to 4.
Our in-house repair program for your Kuwaii shoes includes the following:
Re-stitch – from $25
Re-glue – from $45
Replace pink gum – full sole from $129
Replace pink gum – heel pieces from $59
The price will increase if shoes are in poor condition. Price will be quoted in this case.
For any repairs need that are not on the above list, we recommend taking your shoe to a trusted local cobbler or shoe repairer close to you – see our list of trusted cobblers, which we are adding to frequently:
Condellos – Barkly Square, Brunswick, (03) 9387 8286
Shoe Guy – Northcote Plaza, Northcote, (03) 9482 9200
Evans Quality Shoe Repairs – Royal Arcade, Melbourne, (03) 9650 2405
Uno’s Mode Expert Tailoring & Shoe Repairs – Collins St, Melbourne, 0438 010 613
On The Mend – Nicholson Street, Fitzroy, (03) 9939 5483
We are always happy to give further information about our repair policies, so please feel free to get in touch with us if you have any questions, or if you have a trusted cobbler to add to our list, at firstname.lastname@example.org
We value our customers and the integrity of our products, and are happy to offer a six-month warranty on any manufacturing faults or defects. In the rare case that a manufacturing fault arises, we will repair your shoes free of charge. However, this will not apply if the damage is caused by overwear or overuse – we expect our customers to care for their shoes with the same careful attention we give to their design and manufacture.
We are always happy to give further information about our warranty and repair policies, so please feel free to get in touch with us if you have any questions on email@example.com.