Caring for your Kuwaii footwear

Unlike most fashion footwear on the market these days, Kuwaii shoes are made to last you much longer than just one season. We are very proud of the quality of our footwear. The way we make our shoes is complicated, time-consuming and takes a lot of patience, skill and care.

When you purchase a pair of Kuwaii shoes, you are making a real investment in your wardrobe – one that we hope you’ll be happy about for many years to come.

Much like any other important relationship in your life, giving your shoes a little time, attention and love will help them stay in their best condition, and will keep them by your side season after season.

Golden rules

– Even the toughest soles wear out. Streets are rough, and if you wear your shoes often – especially in a wet city like Melbourne – you’ll need to replace your soles every 10-12 months. We also recommend placing a Topy Sole Protector on your soles within one month of purchase.

– If your Kuwaii shoes get wet, let them dry naturally and put some scrunched up newspaper inside them to help them keep their shape. Never dry your shoes in front of a heater or fan as this could warp the leather.

— Always undo your laces or buckles before removing your shoes

— We all need a break sometimes. Your shoes need rest time between wears, too – it gives them a chance to aerate and relax back into shape, and stops them from wearing out too fast. We recommend that you have at least three pairs of shoes on rotation.

— Leather is a beautiful material, but it’s also a natural product that once belonged to a living animal. This means that each piece of leather, and every Kuwaii shoe, is unique. Even shoes that are made from the same hide will have slight differences in the leather, which can become more noticeable as the leather wears over time.

Leather care

Good results are built over time. Spray your shoes with a high-quality water repellent and use a conditioning cream every month, but remember that a little goes a long way! Follow with a quality polish applied with a soft cloth, and use a shoe brush as needed.

Suede care

Spray with a protector often, and brush with a suede brush to remove any dirt and revive the suede. If your suede shoes are particularly dirty or looking in bad shape, try giving them a gentle steam clean. Hold your shoes above the steam from a kettle for a few seconds, and then gently brush with a suede brush.

Shoe Renovation & Repair

We want you to get as much wear out of your shoes as possible, so we offer a renovation and repair service. If your shoes are looking a little worn out, or if they need resoling, bring them into our Brunswick store or email us at contact@kuwaii.com.au. We’ll assess your shoes and talk you through the options and prices to bring your favourite footwear back to life.

Warranty

We value our customers and the integrity of our products, and are happy to offer a six-month warranty on any manufacturing faults or defects. In the rare case that a manufacturing fault arises, we will repair your shoes free of charge. However, this will not apply if the damage is caused by overwear or overuse – we expect our customers to care for their shoes with the same careful attention we give to their design and manufacture.

We are always happy to give further information about our warranty and repair policies, so please feel free to get in touch with us if you have any questions.